Monday, March 3, 2008

Wildcard

I instantly new what to write about! I should tell some of my classmates about this assignment, because they would definitely have something to write about! Okay, so I’m not going to do that, but seriously, this assignments topic is absolutely perfect when discussing the troubles my schools website “Moodle” has been going through this term. Moodle is a service like Blackboard. It serves as an online community for college students in which instructors can post forum questions for education purpose (which was a favorite of my nursing instructors), as well as other functions such as submitting papers and viewing grades. Moodle is described as an internet package that offers online based classes and websites. To the student, I see Moodle as an online service used for communicating. This situation wasn’t about misinterpretations of communication via Internet; it was more about a malfunction in technology that led to a pretty big communication problem.

This experience has basically been ongoing this whole term. At first, Moodle was hacked and all files were erased. As a class, we were able to bounce back from this incident, but let’s just say that was the least of our worries compared to what happened in the coming weeks. By about the third week into this term, things started getting ugly with Moodle. The system started shutting down periodically, which began with a little annoyance on my part. I would go the website and it would not load up. I thought, “Okay, it is just down for a little while, I will try later to turn in my paper.” So I would come back to the site, it would be running and all would be fine. Within the next two weeks, the situation was exacerbated to the point that Moodle was determined “shut down” due to technical difficulties and that as students, we must send our papers in through school e-mail accounts and find alternative ways to receive the educational information found on Moodle. But this point, the problems with Moodle went from an occasional annoyance, to complete unfairness when it was brought to our attention (myself and 50 other nursing students) that our school was not supporting Moodle and that we would have to convert to Angel (another program like Blackboard).

The claimed “temporarily shut down” Moodle turned out to be a farewell to Moodle. From the sources I have heard bouncing around campus, the main problem with Moodle was the Internet server. I’m not very good with technological terms or all the small parts to computers, but from what I hear, it is a problem that evidently is not going to be resolved by the school.

After using Moodle for the past two years and seeing how it makes communicating with instructors and peers very convenient and helpful for studying, the importance of technology becomes even clearer. The importance for every small thing such as the server and connection to be working in top condition becomes more evident. It makes me appreciate the Internets ability more and helps me realize how much I depend on the Internet’s functioning.

How would the situation have been different had it happened outside of cyberspace? If this had happened outside of cyberspace, there would be many changes. For example, there would be no reason to convert to another program, nor would my ways of communicating with instructors be hindered. Actually, if my school did not use Moodle, we would have other ways to communicate study tips, resources, etc such as using study groups and printed resources.

Regarding a cultural aspect, America’s culture seems to be becoming more familiar with online programs such as Blackboard, Moodle, Angel and such. Even for my nursing classes, which are not online, classes seem to use these online programs for additional communication services. During this whole exacerbation, communication has been resorted to e-mail instructors our papers via a different route and has eliminated all of our online forums, quizzes, and resources usually provided. This really did put a damper on learning because I felt that having Moodle helped me prepare for midterms and finals. Although I have not become extremely upset over this situation, I know many classmates that have shown very much anger toward our school board! This situation has even escalated to the fact that a classmate has started a petition to get a refund for our technology fees! Overall, I think that this situation is a prime example of how once again; our culture is turning to the Internet for many reasons. When Internet programs and such malfunction, it seems to interrupt our daily lives because many of us have seemly incorporated the Internet into our schedules. I view this story as an example of this. I don’t view it as a terrible, end-of-life situation, because it’s not. There are worse things that can happen. Like Moodle, every once in awhile, things break down. Hope you enjoyed reading about my experience.

5 comments:

katie mefferd said...

This moodle crisis has really been difficult. I don't understand why they are still trying to upload it after they told us that they weren't going to support it and switch us over to Angel. Angel is a nice system but its not worth learning how to navigate through when we only have about 13 weeks of school left. With only being in class two hours a week next term we shouldn't have to use an internet community for much of anything!

griffdan said...

I used Moddle two years ago and it had no problem at that time and after listening to you, I am glad. It helped us hand in our assignments, class forums, and communicate with our instructor just like you said. When we rely on a program like Moddle or any other and it breaks down, we are required to adjust and find other resources. I can imagine if Blackboard were to break down during the term or around finals. What a disaster that would be. All of us would be scrambling. Frustration would be at an all-time high.
I think similar things happen when individuals we communicate with have a misunderstanding. It seems like a disaster. Frustration, anger, resentment, hurt and loss flood all over us. The connection is gone; sometimes forever. I think the internet makes it easier for misunderstanding with our communication to occur. I guess the goal is to make sure we have a good reliable program and keep the channel open.

Unknown said...

That’s so funny, I wrote about the same thing, since it’s such a big problem that everyone has been talking about for eight weeks now. With the nursing program we are in right now, we have put so much trust into the internet and Moodle to be the foundation of our learning. It really turns your life upside down when we don’t have access to it anymore and have to rely on alternative means of communication.

Dann Cutter said...

Knock on wood, that is something as an IT manager I have always been worried about. Online coursework, heck even offline coursework, has come to rely so heavily on this integrated tool (at OSU 'Blackboard') that we are entirely dependent on its operation. When it is offline, significant portions of the class cannot function.

Speaking to the larger issue - these online systems are a user interface - a dumbing down of technical requirements of faculty in order to provide: 1) a uniform approach to online information, and 2) a reasonably easy method for nontechnically inclined faculty to post said information.

Are we too reliant on not training staff to learn the appropriate methods to post information online such that is accessible? What is the responsibility of the staff to know how to replace the interface if it is down? More importantly, how much are our online courses depend entirely on these online systems. Could we function if Blackboard went the Moodle way...

And one last comment - how did any of your take something called 'moodle' seriously? :-)

Savanah J Berg said...

I've never had to use Moodle for school, but it sounds like it is a tool that is very helpful to both professors and students. I was thinking that if a similar situation happenend to blackboard, my education would be a huge mess. I wouldn't even know where to begin in order to fix the problem. I feel lucky that I haven't had to deal with an internet issue where all of my online classes are at risk. That would be awful. After reading your blog it makes me so aware of how important the internet is in my life, and how dependent I am on online resources, especially for school.